Running head : TELABANK CALL CENTRE ORGANIZATIONAL STRUCTUREHow the Tele depose holler Centre operates as aSocio- technical system AbstractThis analysis the organizational organize of the Telebank Call Centre to witness the amalgamation of the social and the technical elements involved . The various types of social and technical hold ups that are popular in the speak centre theoretical account of the Telebank are scrutinized to understand the nature of the organizational structure Lastly , the then evaluates the conceptual value and benefits of the using the metaphor that considers the Telebank Call Centre as a Socio Technical MachineTelebanking is an innovative electronic solution to banking that assists the bank to offer more services to the bank customers and meet their demands efficiently through a wider area of interaction over visit and internet . The Telabank call centers , also called the telephone banking center , automatise the bank processes like funds transfer , loan payments , bullion transactions etc .
by providing a widespread support to flow the customer queries and requests over phone (Mandelbaum 2004 . Owing to the nature of task , such Telebank call centers are seen as socio-technical systems , where technology is utilise in parallel with specific social and organizational strategies to control production . The Telabank is a perfect example of integrated suppositious understanding of the way social and technological norms are combine to form a model of structural control . The Telabank model institutionalizes control through technology and the control is further exercised by bureaucratic rules . The bureaucratic control prevalent in the Telabank call centre...If you want to get a full essay, order it on our website:
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