< br/> key go forth Responsibilities: worked on incident attention and problem guidance fashioning indisputable that the tags take for met the SLA , keeping track of updates from the resolver groups Manage and arrange activities during ticket life cycle Follow the global assistance Restoration counselling exercise Review all utilise changes to make sure they have met their objectives Produce regular and right management report Manage policies, processes, and procedures associated with leaf node aim changes ensuring that knowledge management resources are updated accordingly Ensure the requirements for the management system/tool are define Provide process functioning reports to management and attend reviews Reports created by reporting aggroup Areas of Strength: sympathy and usage of ticketing tool BMC Remedy. Handling aim 2 guard activities on Microsoft Active Directory IT Service instruction (ITSM) based on ITIL best practices. Le vel 2 dis line of reasoning skills on Citri! x Environment. technological Skills:  Languages: COBOL, JCL  Operating Systems: Windows 98/2000/XP  Database: SQL IBM Mainframes: JCL, VS COBOL II, DB2, VSAM, CICS.   Training and authentication: ITIL V3 Foundation certified IBM central processing unit course specialized in VS COBOL 2, JCL, CICS, VSAM, DB2 under ARCUS INFOTECH tete-a-tete LIMITED, BANGALORE. I have...If you want to get a full essay, station it on our website: OrderCustomPaper.comIf you want to get a full essay, visit our page: write my paper
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